Jira Service Management

{"xsrfToken":"c957ade2d74716f590f79f5debb473d7da46549b_lout","branding":{"id":"1","key":"oerpsd","name":"One2Five Platform","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/12","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#147787","headerLinkHoverBGColor":"#147787","headerBadgeColor":"#147787"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2394123d-8fa5-48df-bcc4-cd62fdff8511/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYTE1NWY1YS0xMzg3LTQxZTgtODAwNC1mYzkwOWY1ODRmOTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIzOTQxMjNkLThmYTUtNDhkZi1iY2M0LWNkNjJmZGZmODUxMSI6WyJyZWFkIl19LCJleHAiOjE3NDI0OTM1OTAsIm5iZiI6MTc0MjQ5Mjk5MH0.OzZTPMRGBZxnEinMv2cwlQNx0vpKPza9f7jvPl_vwyI&client=3a155f5a-1387-41e8-8004-fc909f584f91&mode=fit","logoId":"2394123d-8fa5-48df-bcc4-cd62fdff8511","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen beim Help Center","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ff6500","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"oerpsd","projectId":10012,"serviceDeskId":1,"name":"One2Five Platform","description":"Report a bug, request customer support or suggest a feature for the One2Five Review Platform.","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"5","name":"Bug Report","descriptionHtml":"","callToAction":"Bug Report","introHtml":"Report if a feature is unavailable or functioning improperly.","icon":10476,"iconUrl":"https://msmgroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[1],"key":""},{"id":"60","name":"Critical Bug Report","descriptionHtml":"This will raise a production outage report with 24/7 coverage. Please use with care. Your request will be answered within the next two hours.","callToAction":"Critical Bug Report","introHtml":"Report a production outage of the platform or related services. 24/7 coverage.","icon":10480,"iconUrl":"https://msmgroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[1],"key":""},{"id":"57","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"Any feature that you urgently need? Request it here.","icon":10458,"iconUrl":"https://msmgroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[1],"key":""},{"id":"68","name":"Moderation","descriptionHtml":"","callToAction":"Moderation","introHtml":"Report a problem or complain with our moderation.","icon":10482,"iconUrl":"https://msmgroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[1],"key":""},{"id":"58","name":"Support Request","descriptionHtml":"","callToAction":"Support Request","introHtml":"Everything else concerning PIE sendouts, user management or handling issues.","icon":10466,"iconUrl":"https://msmgroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[68,60,5,58,57]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OERPSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYTE1NWY1YS0xMzg3LTQxZTgtODAwNC1mYzkwOWY1ODRmOTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDI0OTQxOTAsIm5iZiI6MTc0MjQ5Mjk5MH0.5vP8ZdsswJXPCurfl1iaeqaTFp2vQT-LNyLylcNPqBw","targetCollection":"upload-project-10012","endpointUrl":"https://api.media.atlassian.com","clientId":"3a155f5a-1387-41e8-8004-fc909f584f91","tokenDurationInMins":20}},"reqCreate":{"id":58,"projectId":10012,"form":{"name":"Support Request","descriptionHtml":"","callToAction":"Support Request","intro":"Everything else concerning PIE sendouts, user management or handling issues.","instructions":"","icon":10466,"iconUrl":"https://msmgroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due date","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/58","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/58","calendarParams":{"firstDay":0,"date":"2025-03-20T18:49:50+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYTE1NWY1YS0xMzg3LTQxZTgtODAwNC1mYzkwOWY1ODRmOTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDEyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDI0OTQxOTAsIm5iZiI6MTc0MjQ5Mjk5MH0.5vP8ZdsswJXPCurfl1iaeqaTFp2vQT-LNyLylcNPqBw","targetCollection":"upload-project-10012","endpointUrl":"https://api.media.atlassian.com","clientId":"3a155f5a-1387-41e8-8004-fc909f584f91","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=msmgroup","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"c957ade2d74716f590f79f5debb473d7da46549b_lout","baseUrl":"https://msmgroup.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://msmgroup.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"3a155f5a-1387-41e8-8004-fc909f584f91","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"bcf12a4327954d908debcae0a001125d","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}