Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Hier bitte Thema und eine detaillierte Beschreibung eintragen.
Zusätzlich können die Priorität, betroffene Webseite und etwaige Dateianhänge angegeben werden.
Required fields are marked with an asterisk*
{"xsrfToken":"298f4e0123d4b8d54df9ac51c7caeb916cb3c892_lout","branding":{"id":"21","key":"hsd","name":"HERMES Service Desk","portalBaseUrl":"/servicedesk/customer/portal/21"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2394123d-8fa5-48df-bcc4-cd62fdff8511/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYTE1NWY1YS0xMzg3LTQxZTgtODAwNC1mYzkwOWY1ODRmOTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIzOTQxMjNkLThmYTUtNDhkZi1iY2M0LWNkNjJmZGZmODUxMSI6WyJyZWFkIl19LCJleHAiOjE3NzMxODI4MjAsIm5iZiI6MTc3MzE4MjIyMH0.O2fHIwfjVJQdKSFoZeulCEIfL14GLUmEqjeyEZlf3wo&client=3a155f5a-1387-41e8-8004-fc909f584f91&mode=fit","logoId":"2394123d-8fa5-48df-bcc4-cd62fdff8511","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen beim Help Center","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ff6500","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"21","key":"hsd","projectId":10154,"serviceDeskId":21,"name":"HERMES Service Desk","description":"<p>Willkommen auf dem HERMES Service Desk!</p>\n<p>Neue Tickets können über die unten stehenden Optionen erstellt werden.</p>\n<p>Wir melden uns in Kürze mit einer Bestätigung und ggf. weiteren Rückfragen.</p>","portalBaseUrl":"/servicedesk/customer/portal/21","reqTypes":[{"id":"167","name":"Bug Report","descriptionHtml":"<p>Hier bitte Thema und eine detaillierte Beschreibung des Bugs, sowie die genauen Schritte, um den Bug nachzuvollziehen eintragen.<br> Zusätzlich können die Priorität, betroffene Webseite und etwaige Dateianhänge angegeben werden.</p>","callToAction":"Bug Report","introHtml":"<p>Zum erstellen eines Bug Tickets.</p>","icon":10764,"iconUrl":"https://msmgroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10764","groups":[31],"key":""},{"id":"165","name":"Support Anfrage","descriptionHtml":"<p>Hier bitte Thema und eine detaillierte Beschreibung eintragen.<br> Zusätzlich können die Priorität, betroffene Webseite und etwaige Dateianhänge angegeben werden.</p>","callToAction":"Support Anfrage","introHtml":"<p>Wähle diese Option für allgemeine Anfragen zu Anpassungen, Änderungen, neuen Inhalten und für alle weiteren generellen Themen.</p>","icon":10511,"iconUrl":"https://msmgroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[31],"key":""},{"id":"163","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10601,"iconUrl":"https://msmgroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10601","groups":[],"key":""}],"reqGroups":[{"id":31,"name":"General"}],"orderMapping":{"31":[167,165]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"83f6988a-6025-3dc5-8b41-2c004434db7c","appLinkName":"","appLinkUrl":"","spaceKey":"HSD","spaceName":"HERMES Service Desk","spaceUrl":"","isServer":false},"labels":[],"projectKey":"HSD","serviceDeskId":21,"kbLinkDomainURLs":["https://msmgroup.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":21,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYTE1NWY1YS0xMzg3LTQxZTgtODAwNC1mYzkwOWY1ODRmOTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDE1NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzMxODM0MjAsIm5iZiI6MTc3MzE4MjIyMCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.2AJpDJmoafyu_eaiDjYZIGXdKfA0a-M0EBXfIRjqI7c","targetCollection":"upload-project-10154","endpointUrl":"https://api.media.atlassian.com","clientId":"3a155f5a-1387-41e8-8004-fc909f584f91","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":165,"projectId":10154,"issueType":{"id":"10007","name":"Support"},"form":{"name":"Support Anfrage","descriptionHtml":"<p>Hier bitte Thema und eine detaillierte Beschreibung eintragen.<br/>\nZusätzlich können die Priorität, betroffene Webseite und etwaige Dateianhänge angegeben werden.</p>","callToAction":"Support Anfrage","intro":"<p>Wähle diese Option für allgemeine Anfragen zu Anpassungen, Änderungen, neuen Inhalten und für alle weiteren generellen Themen.</p>","instructions":"<p>Hier bitte Thema und eine detaillierte Beschreibung eintragen.<br/>\nZusätzlich können die Priorität, betroffene Webseite und etwaige Dateianhänge angegeben werden.</p>","icon":10511,"iconUrl":"https://msmgroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/21/create/165","requestValidateBaseUrl":"/servicedesk/customer/portal/21/validate/165","calendarParams":{"firstDay":0,"date":"2026-03-10T23:37:00+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"83f6988a-6025-3dc5-8b41-2c004434db7c","appLinkName":"","appLinkUrl":"","spaceKey":"HSD","spaceName":"HERMES Service Desk","spaceUrl":"","isServer":false},"labels":[],"projectKey":"HSD","serviceDeskId":21,"kbLinkDomainURLs":["https://msmgroup.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYTE1NWY1YS0xMzg3LTQxZTgtODAwNC1mYzkwOWY1ODRmOTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDE1NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzMxODM0MjAsIm5iZiI6MTc3MzE4MjIyMCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.2AJpDJmoafyu_eaiDjYZIGXdKfA0a-M0EBXfIRjqI7c","targetCollection":"upload-project-10154","endpointUrl":"https://api.media.atlassian.com","clientId":"3a155f5a-1387-41e8-8004-fc909f584f91","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":2,"updated":"2025-01-30T11:14:02.375557166Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[165,167],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Support Anfrage","submit":{"lock":false,"pdf":false},"templateFormUuid":"41db0d26-64c0-4689-8ae0-ce1753fb770a"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"c099f073-f1d2-489e-b909-86df531655d7"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"ef316ca0-1ba2-42cd-a1ea-dfebe58ed2c0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"ad494723-7779-436b-8bcf-9a5b1fa8530e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"95f3368f-b5ad-425b-b75b-3dadca2e5fc1"}}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"at","label":"Datei-Anhänge","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"19":{"type":"rt","label":"Beschreibung","description":"","validation":{"rq":true},"jiraField":"description","questionKey":""},"16":{"type":"cd","label":"Priority","description":"","validation":{"rq":true},"jiraField":"priority","defaultAnswer":{"choices":["3"]},"questionKey":""},"18":{"type":"cm","label":"Anfrage von","description":"Für welche Seite ist die Anfrage bestimmt?","validation":{"rq":false},"choices":[{"id":"3","label":"HERMES Holding","other":false},{"id":"2","label":"HERMES Arzneimittel Deutschland","other":false},{"id":"1","label":"HERMES Arzneimittel Österreich","other":false}],"questionKey":""}}},"uuid":"41db0d26-64c0-4689-8ae0-ce1753fb770a"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":2,"updated":"2025-01-30T11:14:02.375557166Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[165,167],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Support Anfrage","submit":{"lock":false,"pdf":false},"templateFormUuid":"41db0d26-64c0-4689-8ae0-ce1753fb770a"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"c099f073-f1d2-489e-b909-86df531655d7"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"ef316ca0-1ba2-42cd-a1ea-dfebe58ed2c0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"ad494723-7779-436b-8bcf-9a5b1fa8530e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"95f3368f-b5ad-425b-b75b-3dadca2e5fc1"}}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"at","label":"Datei-Anhänge","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"19":{"type":"rt","label":"Beschreibung","description":"","validation":{"rq":true},"jiraField":"description","questionKey":""},"16":{"type":"cd","label":"Priority","description":"","validation":{"rq":true},"jiraField":"priority","defaultAnswer":{"choices":["3"]},"questionKey":""},"18":{"type":"cm","label":"Anfrage von","description":"Für welche Seite ist die Anfrage bestimmt?","validation":{"rq":false},"choices":[{"id":"3","label":"HERMES Holding","other":false},{"id":"2","label":"HERMES Arzneimittel Deutschland","other":false},{"id":"1","label":"HERMES Arzneimittel Österreich","other":false}],"questionKey":""}}},"uuid":"41db0d26-64c0-4689-8ae0-ce1753fb770a"},"linkedJiraFields":["description","priority"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}